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Privacy Policy

Deployable Systems respects your privacy. First, we do not sell any information, personal or otherwise, to other companies. We sell cases, not information. Our Privacy Policy is straightforward; any and all of the information collected on this site will be kept strictly confidential and will not be sold, shared, loaned, given, traded, rented, disclosed, or donated to anyone at anytime.

Now, here is how we use the information that we do collect:

Server Logs: As with all servers, our web server does log IP addresses into standard server logs. Nonetheless, we have never used the logged IP addresses for any purpose. These logged files are never "shared" with anyone at any time.

Cookies: Any cookies used by our site or shopping cart are used simply to make the site more efficient for you, and are not used or "shared" for any other purpose.

Contact and Personal Information: Deployable does require certain personal information (like name, email address, mailing address and shipping address), when taking your order We use this information only  to fulfill your order, and communicate with you about your order. Email addresses may also be used to notify our customers of newly released products, limited offers, and other specials happening at dscases.com.

So, any information you provide us on this site will be held with the utmost care and will not be used in ways in which you have not consented. If you have any questions about this policy, please feel free to contact us.

 

Return or Exchange Policy

We want to help make every order right and will try to be fair in all situations.  Any Storm, Protector, or Micro cases ordered with empty interiors, with the standard "pull and pluck" foam, or with padded dividers may be returned for any reason within 30 days of the purchase date if the product is in new and unused condition. We will need to charge a 20%-of-cost restocking fee to cover our cost of having the case restocked at the manufacturer.

Any product other than Storm, Protector, or Micro cases (such as rackmount or rotomold cases) will be built-upon-order.  Thus, we will not be able to accept any returns of these products.  In addition, if a case has been purchased with a custom foam insert, we will not be able to accept a return or exchange, as that foam insert is built-to-order for you personally. 

If you have received damaged, defective or incorrectly shipped merchandise, we will of course accept the merchandise back without any restocking fee.

To make a return or exchange, you must get a Return Merchandise Authorization (RMA) issued by Deployable Systems. This can be obtained by calling Matt Michel at 703-953-3007, or by using the Contact Us link. Customers are responsible for all shipping fees associated with getting the order back to Deployable Systems.